Returns & Exchanges
At Kenza & Co, we want you to love your home treasures; if a piece isn't the perfect fit, you can return it within 30 days of delivery for a refund or exchange. Please ensure all items are in their original, unused condition and packaging to qualify for a return.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to send back.
Prepare the Item
Carefully repackage your home goods in their original box with all protective inserts to prevent damage during transit.
Ship It Back
Print the prepaid shipping label provided via email and drop off the package at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects the returned items, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing